Once you're registered as a customer, we’ll determine the best shipping method for your department—either through courier service or one of our scheduled Sani Gear Van Program routes (if available in your area at the time).
For your first shipment, place your gear in a plastic bag, then into a sturdy cardboard box. We will ship your gear back in a Sani Gear Hockey Bag and you will re-use that bag for future shipments.
If your gear is contaminated with blood, bodily fluids, diesel fuel, tar, or other hazardous materials, please follow our Bio-Hazard Handling Policy:
Sani Gear provides door-to-door pick-up and delivery through our Van Service Program, which operates in designated regions at scheduled times throughout the year. This program is designed to simplify the Annual Bunker Gear Maintenance process by removing the need for courier coordination.
If your department is not currently within a scheduled Van Service area or timeframe, you may send your gear via courier or drop it off at one of our locations if feasible.
Please email firesafe@sanigear.ca to request a waybill. Our Customer Success Lead, Marsha, will follow up to collect shipment details and provide you with the necessary documentation.
Yes. Sani Gear carries a comprehensive insurance policy that covers your gear from the moment it is picked up—whether by our van service or a third-party courier—until it is safely returned to your fire station.
No need. All gear, including brand-new items, will be professionally washed by Sani Gear to ensure the safety of our staff and to comply with Ontario Ministry of Labour standards.
Yes. We perform alterations for size changes and can add accessories such as cargo or radio pockets, beaver tails, name patches, padded knees, and more upon approval by Fire Administration. All modifications use NFPA-compliant materials. Contact us for a custom quote.
Turnaround time varies depending on the type of service (e.g., cleaning, inspection, hydrostatic testing) and your scheduling needs. Please reach out to your Sani Gear Account Manager to discuss timelines specific to your department.
Yes. Our customer portal provides secure, user-friendly online tracking of your department’s gear and maintenance history. Your data is private and only visible to your department. If you need additional support, your Account Manager is here to help.
Yes! We maintain the largest inventory of rental bunker gear in Canada. Due to high demand, availability depends on sizing. Contact Dominique at rentals@sanigear.ca with your requirements and timelines.
We are a UL-verified Independent Service Provider (ISP), a member of NFPA and VISPA (Verified Independent Service Provider Association) Our team brings over 175 years of combined sewing experience to every repair and service.
Yes. We are authorized to repair gear from all bunker gear manufacturers in North America and Europe. We complete the repair and invoice the manufacturer directly.
Yes. We follow NFPA 1851 (future 1850) guidelines and apply a preset repair threshold to all incoming gear. Your Account Manager can review these thresholds with you to ensure they align with your department’s maintenance plan.
Our recommendations are based on the gear’s age and condition. If gear is 10 years or older, we will request written authorization before proceeding with cleaning. Per NFPA 1851, the final decision to repair or decommission lies with your department’s administration. We provide the facts—you make the call.
We clean SCBA harnesses, helmets, gloves, boots, balaclavas, and tarps. Have something unusual? Challenge us—we’re up for it!
Yes. We offer a complete laundry solution program, including the same detergent we use for our own services and UL certification. Contact us for details on our NFPA 1851-compliant detergent and pump program.
Absolutely. Using a consistent, approved detergent helps maintain your gear’s performance and ensures optimal cleaning results every time.
